Customer Reviews

It took much longer 90 mins for a ���pit stop��� because I asked about the radio antenna.

Dan my service manager was fantastic. He followed up with me regularly to keep me in the loop regarding costs, timing and completion. He was wonderful.

Rick is verY nice and he is The reason I drive 40 miles out Of my way to have work done on my truck. Thank you Rick! Ryan

Dan was excellent keeping me in the loop on what was going on and how much longer I would be waiting. Was very happy with his professionalism. Than You!!

Moody was great. He made sure everything was perfect with the transaction. He made sure everything went smoothly, and answered all our questions.

The people in the service department have always treated me well.

Marilee was great and very much on top of things including shuttling my car to another dealer

It took a while to get in from Tuesday when I call till Saturday when my appointment was but once I was there everything was great they were very nice they wash my truck and I was treated very well

Friendly customer services, very clean, very fast serbice

My service experience with Dan, the intake specialist was GREAT! He is professional, has a great demeanor, and was cordial in conversation with me as a customer. My car maintenance appointment went quickly and was well done. My surprise and deep disappointment were that employees on the dealership floor, in offices, and walking (some talking with one another) as they walked passed the open lobby did not have on masks. While masks were worn by mechanics and customers, it is problematic that not all employees were not doing so. As someone at a higher risk, if I contact COVID-19, I was deeply concerned over this. Immediate attention needs to be given to this matter in either requiring masks, or redesigning/safety measure for the lobby.

Amazing Staff! Great Service. Will Definitely do business with them again

Overall, an ok experience

Excellent customer service and attention to detail

Dan was excellent

For an oil change too long too expensive

seamless

Waiting for an oil change sure goes fast with cookies, coffee, and TV. Also thankful that you not only washed my car, but even cleaned my mats!

Rick is terrific he always makes sure am taken care of����

Great overall service, as always!

This was my 32nd car/vehicle purchase from Shepard (old name) and Chevy Exchange.