401 Reviews Found
4.7
Confirmed Service Customer
It took much longer 90 mins for a ���pit stop��� because I asked about the radio antenna.
Jennifer C.
KENOSHA

Was this review helpful?
Confirmed Service Customer
Dan my service manager was fantastic. He followed up with me regularly to keep me in the loop regarding costs, timing and completion. He was wonderful.
Maryl D.
HIGHLAND PARK

Was this review helpful?
Confirmed Service Customer
Rick is verY nice and he is The reason I drive 40 miles out Of my way to have work done on my truck. Thank you Rick! Ryan
Ryan N.
RIVER FOREST

Was this review helpful?
Confirmed Service Customer
Dan was excellent keeping me in the loop on what was going on and how much longer I would be waiting. Was very happy with his professionalism. Than You!!
Cynthia C.
GURNEE

Was this review helpful?
Confirmed Sales Customer
Moody was great. He made sure everything was perfect with the transaction. He made sure everything went smoothly, and answered all our questions.
Keith R.
WILDWOOD

Was this review helpful?
Confirmed Service Customer
The people in the service department have always treated me well.
Duane S.
NORTH CHICAGO

Was this review helpful?
Confirmed Service Customer
Marilee was great and very much on top of things including shuttling my car to another dealer
Adam S.
LAKE FOREST

Was this review helpful?
Confirmed Service Customer
It took a while to get in from Tuesday when I call till Saturday when my appointment was but once I was there everything was great they were very nice they wash my truck and I was treated very well
Roderick D.
WAUKEGAN

Was this review helpful?
Confirmed Service Customer
Friendly customer services, very clean, very fast serbice
Arthur W.
WHEELING

Was this review helpful?
Confirmed Service Customer
My service experience with Dan, the intake specialist was GREAT! He is professional, has a great demeanor, and was cordial in conversation with me as a customer. My car maintenance appointment went quickly and was well done. My surprise and deep disappointment were that employees on the dealership floor, in offices, and walking (some talking with one another) as they walked passed the open lobby did not have on masks. While masks were worn by mechanics and customers, it is problematic that not all employees were not doing so. As someone at a higher risk, if I contact COVID-19, I was deeply concerned over this. Immediate attention needs to be given to this matter in either requiring masks, or redesigning/safety measure for the lobby.
La W.
DEERFIELD

Was this review helpful?
Confirmed Sales Customer
Amazing Staff! Great Service. Will Definitely do business with them again
Alex C.
HIALEAH

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
Excellent customer service and attention to detail
Ryan M.
LAKE FOREST

Was this review helpful?

Was this review helpful?

Was this review helpful?

Was this review helpful?
Confirmed Service Customer
Waiting for an oil change sure goes fast with cookies, coffee, and TV. Also thankful that you not only washed my car, but even cleaned my mats!
Margaret P.
PRAIRIE VIEW

Was this review helpful?
Confirmed Service Customer
Rick is terrific he always makes sure am taken care of����
Osburne W.
WAUKEGAN

Was this review helpful?

Was this review helpful?
Confirmed Sales Customer
This was my 32nd car/vehicle purchase from Shepard (old name) and Chevy Exchange.
Barry B.
LAKEWOOD
