664 Reviews Found
Confirmed Sales Customer
I came to your dealership after going through hell with another one. Your folks were friendly and kind. It was just what I needed after my experience at the other place! I am very happy with my purchase.
Renee E.
MUNDELEIN
Business Response
Renee, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Chevy Exchange. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
Was this review helpful?
Confirmed Service Customer
I have bought dozens of cars over the years and this was the easiest process Ii ever had. Quick agreement on price and very fast paperwork. Sales man Cass was terrific. All around good experience
John G.
LAKE FOREST
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Chevy Exchange sales team would like to thank you for coming in and we hope to see you again in the near future.
Was this review helpful?
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
Was this review helpful?
Confirmed Service Customer
Always a warm welcome when you come in,also helpful service from beginning to end of visit.
Raymond H.
CHICAGO
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Actually, faultless, right down to the cookies and coffee as I waited. Thanks. Much appreciated!
Jon D.
LAKE BLUFF
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
Was this review helpful?
Confirmed Service Customer
Been there quite often in the past job well done from your service manager all the way to the people who write the invoice to the people who rent the cars A+
William A.
ROSEMONT
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
The service manager was polite, responsive, and considerate. My car was ready in a short time, and everything was in good shape. A very positive experience for sure!
Michael S.
CHICAGO
Was this review helpful?
Confirmed Service Customer
Always appreciate the warmth, professionalism, and service provided by Chevy Exchange. I know I will be treated well by the staff and am very impressed by every employee I encounter. Thank you
John E.
BEACH PARK
Was this review helpful?
Confirmed Service Customer
The service department is fantastic! I always get great advice from Dan Hilliard. The main reason I go to Chevy Exchange is the service department!!
Abbe B.
LAKE FOREST
Was this review helpful?
Confirmed Service Customer
Dan in the service department was very friendly and the routine service was done quickly. Had a cup of coffee and a cookie while waiting. Really like my Colorado truck
David K.
LIBERTYVILLE
Business Response
Thank you for taking the time to share your feedback, David. I'm happy to hear that our service team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
Was this review helpful?
Confirmed Service Customer
Very quick service. Dropped my car off at 5:30 PM and it was ready by 10:00 AM the next day. All the service department people who I spoke with were very nice and answered all of my questions.
Cynthia B.
CHICAGO
Business Response
Cynthia - thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
First Pit Stop appointment for new Silverado. They checked everything and washed it all up nice and was on my way.
Bryan B.
LAKE FOREST
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
The Exchange is a great place for car repair - The service guys there are terrific - _Can’t thank them enough for their help - They are very caring and genuine, always looking to make sure my is car taking care of properly.
Dawn N.
VERNON HILLS
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
Very courteous staff that explained all the details and easy to understand.
Bonnie P.
PALATINE
Business Response
Our team will be so happy to read your great review. If you ever have any questions or concerns don't hesitate to give us a call!
Was this review helpful?
Confirmed Sales Customer
It was a very good experience. Everyone was very helpful
Fern D.
GURNEE
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
Was this review helpful?
Confirmed Service Customer
You were a step ahead of me the whole time in anticipating my needs. Well done
Christoper C.
ARLINGTON HTS
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Sales Customer
Baha provides great customer service. He helped me a get a new car instead of a used vehicle. The car is within my budget and I couldn’t be happier. I will refer all my friends and family to this dealership.
Whitney S.
KENOSHA
Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
Was this review helpful?
Confirmed Sales Customer
Aside from a long wait for finance, I enjoyed my time with the Chevy Exchange. Danny was the dealer that we dealt with, and he was fantastic about giving us information about the car we were purchasing as well as looking into more information if there was a question he could not answer.
Kelsey Z.
ZION
Business Response
Kelsey, thank you for your kind words. We feel our sales department is one of the reasons customers continue to visit Chevy Exchange. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next sales appointment!
Was this review helpful?
Confirmed Service Customer
Great customer service and exceptional service department!
William K.
WAUKEGAN
Business Response
Thank you very much! We hope to be of service to you again in the future.
Was this review helpful?
Confirmed Sales Customer
Cass was a true gentleman and a pleasure to work with! All went well as could be expected.
Scott W.
HIGHLAND PARK
Business Response
Hello Scott, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!