665 Reviews Found
Confirmed Service Customer
I went there just add air to a tire and a car wash ... had to wait three hours to get that done awful service
Soila Z.
WAUKEGAN
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Confirmed Service Customer
Great service today especially from Service Advisor Dan Hilliard and help from Truck Manager Jeff Albert as I planned new Traverse purchase in January 2019.
Laurence K.
LAKE BLUFF
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Confirmed Service Customer
Service is everything when it comes to dealerships. Dan Hilliard is worth his weight in gold as is everyone in the service department.
Gail M.
LAKE FOREST
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Confirmed Service Customer
Was a great experience at the Chevy exchange service dept.
Rickey D.
KENOSHA
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Confirmed Service Customer
Great people, service department treats customers right
Richard R.
RIVER FOREST
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
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Business Response
Hi Brice, our staff is committed to providing each of our clients with the best automotive experience!
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Business Response
Hi Patrick, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
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Confirmed Service Customer
Exceeded my expectations. Courteous, frequent contact with service status, car ready (and clean) when expected.
Mark B.
BEACH PARK
Business Response
Mark, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Service team is always professional, friendly and quick
Ann R.
RIVERWOODS
Business Response
Hello Ann, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I initially rated higher for rather fast service on a busy morning. Unfortunately, shortly after my appointment another driver pointed out to me that two of my three brake lights were out. It made it fairly obvious to me that the multi-point inspection of my vehicle did not happen. I’m very disappointed and have no intention of returning.
Matthew P.
LAKE BLUFF
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Confirmed Service Customer
Technically my appointment was at 1 pm got there at 12:20 they took me right away and I was out of there at 1:30 that's what I call fast service.
Colleen Y.
MT PROSPECT
Business Response
It's great to hear that you had such a positive experience with our services and thank you for the feedback. We value your business and look forward to your next service appointment.
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Confirmed Service Customer
i am always greeted at the drive and immediately taken care of and always receive updates when waiting at dealer for my service. Dan Hilliard can never leave! :-)
Jennifer U.
HIGHLAND PARK
Business Response
It is great to hear that our staff at Chevy Exchange was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Confirmed Service Customer
The guys are great ! They take care of you and get you in and out ......
Jeffrey P.
GREEN OAKS
Business Response
Glad we could help you out!
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Confirmed Sales Customer
EVERYONE AND I MEAN EVERYONE IN THE DEALERSHIP TREATED MY WIFE LIKE SHE WAS A CELEBRITY!!! AWESOME EXPERIENCE!!! JEFF ALBERT AND ROB JOHNS GREAT TEAM,EMIR CORDIC IN FINANCE SUPER QUICK AND EASY! SERVICE DEPT,NEW CAR PREP,EVERYONE MADE IT HER SPECIAL DAY!!!
Robert B.
LAKE BLUFF
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Chevy Exchange sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Dan Hillard’s attention to the customers needs is second to none. He is awesome.
Michael S.
DEERFIELD
Business Response
Glad we could help you out!
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Business Response
Glad we could help you out!
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Confirmed Service Customer
The Equinox was taken in for a warranty oil change and tire rotation and winter check. The usual high bar of cleaning the car was not met, but the service was excellent. They might have rushed it thru because we waited in the shop until it was done. IDK if the fluids were topped up??
Greg T.
LAKE BLUFF
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.
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Confirmed Service Customer
The dealership had a system issue and it allowed people to over book the 8:00 am time slot. The dealership explained the issue provided loaner cars and did whatever it took to accommodate us.
James J.
ROUND LAKE BEACH
Business Response
We sincerely appreciate your feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss them in greater detail.