663 Reviews Found
Business Response
Thank you very much!
Was this review helpful?
Confirmed Service Customer
Great knowledgeable people and very friendly.
Kao S.
ARLINGTON HTS
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.
Was this review helpful?
Confirmed Service Customer
Found the problem with my car and provided a loaner for the time you were repairing the car. Very convenient.
Ross F.
GURNEE
Business Response
Glad we could help you out!
Was this review helpful?
Confirmed Sales Customer
Up-to-date on internet outreach to customers, Sales persons friendly, knowledgeable, and willing to help out. Finance and General sales managers doing the best to get finance at best possible rates! Great job overall!!!
Miguel R.
GURNEE
Business Response
Hi Miguel, thank you for your kind review; we are happy to pass along your comments to the team here at Chevy Exchange! We sincerely value your business and look forward to your next visit!
Was this review helpful?
Confirmed Sales Customer
The team at Chevy Exchange is the best! They’re professional, courteous, and do the best to accommodate their clients. They really hear you and your needs in a vehicle.
Jesus F.
WAUKEGAN
Business Response
Thank you for taking the time to share your feedback, Jesus. I'm happy to hear that our sales team took great care of you during your visit. We look forward to seeing you again soon. Thanks!
Was this review helpful?
Confirmed Service Customer
I’m very happy with my service, the young man who helped me is always very pleasant
Pamela S.
ZION
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you.
Was this review helpful?
Business Response
Osburne Williams - thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Business Response
Glad we could help you out!
Was this review helpful?
Confirmed Service Customer
3rd Service Appointment for my 2015 Chevy Tahoe. And, as with the previous 2 appointments, I was greeted by a friendly, knowledgeable service rep who gave me an update after 15 or 20 minutes with an estimate of when service would be completed and again when that service was completed just about right on the dot.
Mark B.
BEACH PARK
Business Response
Thank you for sharing these kind words. We really appreciate you taking the time to write about our service department and hope to see you again in the future.
Was this review helpful?
Confirmed Service Customer
Rick was fantastic. Communication and service were great as it usually is.
Victoria M.
ROUND LAKE BEACH
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Was this review helpful?
Business Response
We love hearing from happy customers. Take care.
Was this review helpful?
Business Response
We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Was this review helpful?
Business Response
Hi, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Chevy Exchange (224) 766-7191
Was this review helpful?
Confirmed Service Customer
When I recently brought my 07 Maxx SS in WITH MY OWN REPLACEMENT PARTS (OEM Antenna mast w/T-handle wrench, + 'boneyarded' used base mount ass'y (sub-fender), and the WRENCH was NOT returned to me with the vehicle to remove the new mast thru an automated car wash (the reason for the replacement in the FIRST place...)
Roger D.
DEERFIELD
Business Response
On behalf of everyone at Chevy Exchange, we apologize for the experience that you had at our dealership. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened in our service department. Please reach out to us at (224) 766-7191 so we may assist you in moving forward towards a resolution.
Was this review helpful?
Confirmed Service Customer
Everything went as smooth as possible! Great service team.
Jason L.
LAKE FOREST
Was this review helpful?
Confirmed Service Customer
The staff was very professional and courteous.l didn't have a long wait☺️
Shirley R.
NORTH CHICAGO
Business Response
Shirley, we appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Chevy Exchange team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Was this review helpful?
Business Response
David, we are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Chevy Exchange, we value our customers and we look forward to seeing you on your next visit.
Was this review helpful?
Confirmed Service Customer
Had a service appointment and it went smoothly and work was done quickly.
Bradley J.
LAKE VILLA
Business Response
Bradley, thank you for sharing this great feedback with us about your service experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
Your service staff is great--courteous, professional and clear.
Mary T.
LAKE BLUFF
Business Response
Mary, thank you for sharing this incredible feedback with us about your service visit. Thanks again!
Was this review helpful?
Confirmed Service Customer
Prompt, helpful service with a very personal touch. Worked with me to explain issues and ensure they were fixed immediately. Terrific experience.
Molly J.
HIGHLAND PARK
Business Response
Molly, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!