I arrived on time for my pit stop appointment. I was asked if i had any questions about the vehicle. I said that there is a rattling sound coming from the rear of the cab. I was told that it would be looked at. After waiting 30 minutes I was told there is no rattle sound and if i hear it i should pint point the sound myself. I would have rather driven the truck with a tech sitting in the back so he can pin point the rattle.Also the hand car wash was not a very good job.
Mike Rowe and Mike Cardona worked well with us to get exactly what we wanted for a fair price. Mike Rowe followed up with us regularly to make sure he was doing everything he needed to do to earn our business. It was a good car buying experience.
Friendly staff. Kathy Balderas was prompt and attentive, and managed the purchase professionally. She understood the car features and answered all related questions. Smooth check out without delays. Fair price on trade in.