601 Reviews Found
Confirmed Sales Customer
Everyone we encountered in the dealership was great and knowledgeable. We also appreciated them taking the time to listen to us and make suggestions that were for us, and not the benefit of them. Great staff!! Felt like family.
Sarah L.
ORLAND PARK
Business Response
Sarah, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Confirmed Sales Customer
Great assistance, very good coffee and cookies, Mr. Moody is very approachable and patient guiding us to select the car that would fit my needs.
Krzysztof G.
GURNEE
Business Response
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
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Business Response
Tyler, thank you for taking the time to write about your experience at our dealership. All of us at Chevy Exchange pride ourselves on our commitment to service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!
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Confirmed Service Customer
Dan H and Rick in the Service Dept did an excellent job as always helping to get my car in and out in a timely fashion.
Julie M.
LIBERTYVILLE
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Business Response
We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
All was good, but I d not believe the oil was changed or the SUV was serviced before I took delivery at 4,200 miles. The oil was very dark brown and there was no windshield washer fluid in the washer container.
Dennis S.
LAKE BLUFF
Business Response
Hi, thank you so much for the positive review! Until the next time we meet, take care!
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Business Response
Hello there, we appreciate you taking the time to leave us this feedback. Until the next time we meet, take care!
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Confirmed Service Customer
Able to make appointment for oil change and tire rotation that was convenient for me. The work was completed in a timely manner and the technicians checked everything thoroughly.
Steven T.
WAUKEGAN
Business Response
It's great to hear that you were happy with our team and we'd like to say thanks for giving us this review!
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Business Response
John, our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Chevy Exchange sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Sales Customer
Our Sales Specialist, Cass Harb, is knowledgeable, honest, reliable, and treats you like a friend. Our family has purchased 3 vehicles from The Chevy Exchange in a little over a year. There was a serious problem with our newest vehicle less than 2 weeks after our purchase. In addition to Cass and the Service team, management stepped in to resolve the issue to our complete satisfaction. Many thanks to Cass, General Sales Manager ,Rob Johns, and General Manager, Rafat Alamawi. We highly recommend The Chevy Exchange, and Cass Harb. (They also have great cookies, coffee, and hot chocolate in the service waiting area!)
Cindy R.
VERNON HILLS
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Confirmed Sales Customer
Friendly, very professional in all aspects of my new vehicle purchase.
Valued N.
CHICAGO
Business Response
Hi, we are so pleased you enjoyed your visit to Chevy Exchange! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Sales Customer
We had a great experience; everyone we dealt with was a pleasure to work with.
Christine M.
LAKE BLUFF
Business Response
Christine, thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our sales team made such a great impression on you. We hope to see you again in the future.
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Business Response
We're pleased to know we have been able to exceed your expectations and really help you out! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Glad we could help you out!
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Confirmed Sales Customer
After visiting 4 dealerships, I was drawn to the Chevy Exchange by their no nonsense, friendly way of doing business. Every one was involved in providing me with great service. Rob Johns was listening when I lamented I was handing back a lease car with 9000 miles left. He asked if he could look at the car, and was able to take it in on trade. My salesman Cass was quick to answer my calls and helped me set up my phones on the Traverse. Rafat, the manager phoned to see how he could help, getting the right car. Bottom line, they educated me on the trade-in value of my lease, got the car with the equipment I wanted at a good price and most importantly, delivered it when I needed it! I definitely think the drive to the Chevy Exchange is worth it! P.S. I love my new Traverse.
Deborah E.
BARRINGTON
Business Response
Our goal is to provide top-notch sales so we appreciate your kind words about your experience. The whole Chevy Exchange sales team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
Everytime my vehicle needed to be serviced, the service department never had my warranty information that the sales department sold me. I just purchased the vehicle last year and the transmission was changed this summer. a new engine now. The vehicle needs a new engine now. I'm done with the Chevy Exchange. The cookies were great though!
Darien W.
CHICAGO
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Glad we could help you out!
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Confirmed Sales Customer
Danny was a pleasure to work with. He was very accommodating and very knowledgeable about the vehicle we purchased.
Gregory G.
SOUTH ELGIN
Business Response
Hi Gregory, we're so glad that we were able to go above and beyond your expectations! We sincerely value your business and look forward to your next visit!
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Business Response
Hi Daniell, thank you for taking the time to leave a review for us at Chevy Exchange. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
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Business Response
Kurt, thank you for taking the time to write about your experience at our dealership. All of us at Chevy Exchange pride ourselves on our commitment to customer service excellence. We appreciate your kind words and look forward to seeing you soon. Thank you!