574 Reviews Found
Confirmed Service Customer
Not impressed with service or accessories. Sales manager stated all-weather mats came with the vehicle but they weren’t in the vehicle when I picked it up. I had to argue to get them to make good. Then when they were installed, for some reason looks like they were cut to fit? Not sure why. The cut job is atrocious. I need to return them but I’m expecting to have to argue. Took four visits for the service center to find a nail in a leaky tire. One service member suggested my wife didn’t fill the tire properly.
Jeffrey B.
LAKE FOREST
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Confirmed Service Customer
Everyone at the dealership was prompt and courteous. Russ in the parts department was extremely helpful. I was completely satisfied with my visit.
Gregory G.
SOUTH ELGIN
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Business Response
Wow, we're glad you had such a wonderful experience with us! Until the next time we meet, take care!
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Business Response
Thank you very much! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Sales Customer
Ben really knew the inventory in stock. He also was very patient and thorough in explaining how the features worked. Rob, the manager, knows how to help buyers through what could be a complicated process. I like the straight forward process. I really trust the Service Department staff---they never attempt to "up-sell."
James W.
LAKE FOREST
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Had a broken antenna on my van. After the mechanic looked at it he told the adviser Rick that it had to be replaced, from the radio cable to the antenna. Rick told me the price and amount of time needed. They actually had it done quicker than the estimated time.
Jerry H.
ZION
Business Response
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Daniel our service writer was awesome. Just felt overcharged for replacing a light bulb. Appreciate the loaner car but it was very dirty for only having 1700 miles on it.
Joan F.
SISTER BAY
Business Response
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
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Business Response
Thanks for the great feedback!
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Confirmed Service Customer
My visit was quick and the staff is always courteous.
Michael S.
CHICAGO
Business Response
Our staff is thrilled with your positive feedback! Thank you for sharing and we hope to see you again soon.
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Confirmed Sales Customer
The salesman, manager and finance guy were awesome! Very personable and in no way pushy. I drove an hour and a half for a hard to find truck and I will only buy from Chevy Exchange now
Sean N.
NEW LENOX
Business Response
Thank you for sharing your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
Excellent and quick service. They never disappoint. Always professional and attentive to details.
David M.
LAKE FOREST
Business Response
We're so happy to hear that you had a positive experience. We look forward to continuing to work with you. Thank you, and have a fantastic day!
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Business Response
Thank you for leaving us this great review! We can't wait to see you again, have a great day.
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Confirmed Sales Customer
It was very good. Cass was very personable and very respectful. I have a complicated credit history due to medical bills and it can be very belittling to be in the position of applying for a car loan. I am very happy with my new car and look forward to improving my credit.
Paula U.
RACINE
Business Response
Thanks for the great feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Service Advisor Ryan Mathee knowledgeable and accommodating. Pleasurable experience.
Patrick M.
VERNON HILLS
Business Response
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Chevy Exchange team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thanks a bunch!
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Confirmed Sales Customer
Salesman was good but dealership was under staffed and process took 4 Hours! I even called ahead and had my finance approved.
William M.
ELKHORN
Business Response
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (224) 766-7191 so we can discuss your experience further. We look forward to hearing from you.
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Confirmed Sales Customer
This was the best car buying experience I have ever had. Moody was an excellent salesman who truly listened to what I wanted both out of the car and out of my wallet. Mike in finance took the time to make sure I got the best APR and most out of the trucks value.
Richard C.
LAKE BLUFF
Business Response
Hi there, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
Thank you very much!
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Confirmed Service Customer
THEY TAKE TIME TO LISTEN TO YOUR NEEDS ABOUT MY CAR AND WHAT NEEDS TO BE DONE ABOUT MAKING MY CAR TO LAST LONGER
James B.
WAUKEGAN
Business Response
Our team is very happy to hear about your excellent review and I hope we can continue to provide you with outstanding service.