Not impressed with service or accessories. Sales manager stated all-weather mats came with the vehicle but they weren’t in the vehicle when I picked it up. I had to argue to get them to make good. Then when they were installed, for some reason looks like they were cut to fit? Not sure why. The cut job is atrocious. I need to return them but I’m expecting to have to argue. Took four visits for the service center to find a nail in a leaky tire. One service member suggested my wife didn’t fill the tire properly.
Ben really knew the inventory in stock. He also was very patient and thorough in explaining how the features worked. Rob, the manager, knows how to help buyers through what could be a complicated process. I like the straight forward process. I really trust the Service Department staff---they never attempt to "up-sell."
Had a broken antenna on my van. After the mechanic looked at it he told the adviser Rick that it had to be replaced, from the radio cable to the antenna. Rick told me the price and amount of time needed. They actually had it done quicker than the estimated time.
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It was very good. Cass was very personable and very respectful. I have a complicated credit history due to medical bills and it can be very belittling to be in the position of applying for a car loan. I am very happy with my new car and look forward to improving my credit.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Chevy Exchange team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (224) 766-7191 so we can discuss your experience further. We look forward to hearing from you.
This was the best car buying experience I have ever had. Moody was an excellent salesman who truly listened to what I wanted both out of the car and out of my wallet. Mike in finance took the time to make sure I got the best APR and most out of the trucks value.