The actual service was fine. I was annoyed that the lady handling check out didn't have her mask on, didn't acknowledge me when I approached the desk and appeared to be on a social call for 4-5 minutes before she hung up and spoke with me. I can't be sure it was a social call because she wasn't speaking english on the phone but she was laughing a lot and would attempt to hang up and then start talking again. Her demeanor wasn't professional, it was more personal which made me assume it wasn't a work call and further irritated me. If she would have at least looked at me and motioned that she was wrapping up and would be with me shortly that would have helped. No one wants to stand around anywhere now a days for longer than needed.
My sales men Moody Shehadeh was great with information and knowing the vehicle. Was very respectful and gave me many option on the truck that I wanted. The management was also great always asking if I needed anything else or if I had any questions to ask them. The financial team also was very good at explaining what I was going to pay and how it was gonna work, the whole team in general made my first time buying a vehicle very easy.
I had been in the market for a 2019 Corvette for awhile and was facing a few difficulties. My trade-in was a 2016 Corvette that had a red flag that was scaring off many dealers. (The original owner in California had a very specific request in his order that asked that the vent louvers be painted in matte black and not the standard metallic black that the car comes with.) He accepted delivery after an inspection and drove it for 5,000 miles. He returned it and because the contract wasn���t met he got a new car. This fact caused dealers to either shy away from making a trade or to take advantage of it and offer me much less than the car was worth. Rafa Alamawi, General Manager at Chevy Exchange, offered me exactly what I wanted in trade and made concessions on the asking price of his new 2019. Danny Trujillo was the salesman who ushered me through the entire process and introduced the new aspects of the car that I wasn���t familiar with. The entire staff was very professional in all aspects of the deal. It was an outstanding transaction in every way. I drove away in a Blk/Blk 2019 Corvette Stingray and I couldn���t be happier. When I look for a new car sometime in the future, Chevy Exchange is the first place I���ll go. Thanks guys. You���re the best.