638 Reviews Found
Confirmed Service Customer
Great as always. Been going there forever.
Michael S.
DEERFIELD
Business Response
Michael, we appreciate your kind words. The entire team at Chevy Exchange thanks you! Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you in the future!
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Confirmed Sales Customer
I was very pleased with my salesperson (Sarah) and the entire team at Chevy Exchange. They made my 3 hour drive worthwhile. They were very helpful in my search for a new car. The employees were very friendly and professional. I would highly recommend this dealership.
John N.
COAL VALLEY
Business Response
John, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
My previous trip was timely and the service was excellent and thorough.
Steven T.
WAUKEGAN
Business Response
Steven, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
When I went in I knew what I wanted which was a chevy traverse but I did not realize that the tires were dry rotted until after the purchase so basically I wanted tires after words and they made me pay half for brand new tires. I can almost guarantee that if I never agreed to purchase the vehicle unless new tires were put on the dealer would've honor it without me having to pay out of pocket. With that being said they basically got an easy sale off me because I'm not really much of a bargain. But other than that my my other expectations were met.
Nicholas F.
DARIEN
Business Response
Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and if you ever have any questions or concerns don't hesitate to give us a call.
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Confirmed Sales Customer
Total professional,warm and friendly service.
Donald H.
NORTHFIELD
Business Response
We sincerely thank you for the positive review, and look forward to seeing you again soon!
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Confirmed Service Customer
Complete and comprehensive check of my car. Did what I asked and delivered on time with a friendly, helpful attitude.
Thomas S.
LAKE BLUFF
Business Response
We are dedicated to providing top quality service and we're ecstatic to hear that your experience reflected this dedication. We would like to extend our sincerest gratitude for your feedback. At Chevy Exchange, we value our customers and we look forward to seeing you on your next visit.
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Confirmed Sales Customer
Mike was very helpful n the whole team made the deal happen thanks
Christian C.
MUNDELEIN
Business Response
It is great to hear that our staff at Chevy Exchange was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.
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Business Response
Hi, thank you for the high star rating! We hope to see you soon!
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Confirmed Service Customer
It was not a very good experience at all my dad went in for service and was not treated like a customers should be treated the employee that wrote the service ticket price he was rude only because his English is not that fluent and because it was a warranty issue on the vehicle. I bought a car there before I will not shop there again. Very disappointed when my father told me about what happened and was not good customer service.
Gerardo D.
WAUKEGAN
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Our goal is to provide top-notch service so we appreciate your kind words about your experience. The whole Chevy Exchange service team would like to thank you for coming in and we hope to see you again in the near future.
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Confirmed Service Customer
During dealer prep of my new camaro they damaged the paint. So when I had it professionally detailed they had to correct the damage to the paint on my brand new car. How could this happen?? On a brand new car ?
Arthur H.
MT PROSPECT
Business Response
We would like to extend our most sincere apologies for the experience that you had at our service department. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns.
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Business Response
Richard, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
From The day that we walker in to get my car . We arę VERY satisfied already , Dan And everybody arę VERY friendly , sińce i went in The SERVICE my car performance drive much better although it was good already. Im VERY thankful that i bought my car in chevy exchange ... The best dealership that i deal with
Jasper B.
GLENVIEW
Business Response
Jasper, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
Very friendly. Service was prompt and efficient. Great waiting area. Super parts department staff on a parts purchase.
David M.
LAKE FOREST
Business Response
Davidi, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Confirmed Service Customer
had an appointment got in on time, the estimated wait time was the actual time waited. no isuues.
Peter R.
LIBERTYVILLE
Business Response
Peter, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Thank you for filling out our survey and giving us this great feedback. It's encouraging to know that our service team made such a great impression on you. We hope to see you again in the future.
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Business Response
Phyllis, thank you for this Positive rating! Have a great day.
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Confirmed Service Customer
Dan H was great. Even when there was a mix up with my parts he called me right away. Let me keep the loaner and gotnit done right away the next am.
Valued E.
HIGHLAND PARK
Business Response
Thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Chevy Exchange. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
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Confirmed Service Customer
I was very pleased with service and all the personnel I came in contact with very professional and friendly
Edwin L.
BEACH PARK
Business Response
Edwin, we're so happy to hear that you had a Positive experience. We look forward to continuing to work with you.