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From the moment we pulled up they knew who we were. They kept in contact to make sure we knew who to talk to and if we were still able to make our appointment. From the time we arrived to the time we left they made sure we were very well taken care of. The staff was super friendly our salesman Danny was very helpful and greet to work with. Lance definitely knew his products and add on’s to make your purchase look the way you dreamed for. Cass handled the money aspect and was very good on explaining where to sign and what everything was about. Didn’t try to sell you something that you expressed you did not want. And the general manager Rafat was also great. Overall experience at this dealership was better then any other one I’ve been too.
Excellent service and this dealership is phenomenal, I will tell everyone of my experience at this dealership and look forward to additional purchases in the future
This was by far the BEST experience we have ever had purchasing a car! Danny and Rafat are the most amazing and professional people ever! This transaction was fast, easy and no "BS"! I will ONLY purchase from THIS amazing team at Chevy Exchange from now on! Thank you for taking such great care of us!
Was the Best experience I’ve ever had buying a car ! Jacquelyn was excellent to deal with and Danny was the best ! Very knowledgeable personable and very helpful couldn’t have asked for a better experience! Also Lance was very helpful with having our edge red engine cover and the service department! We flew all the way from Tampa, Florida to pick up the car and must say No regrets! Great people and great experience!
I had a very comforting experience with my buying a new car, kaylee (brand manager) was very helpful and welcoming. She took me through the whole process from the beginning to the end, while answering any questions I had. The day I picked up the car she took me through an introduction of all the vehicles bells and whistles, including setting me up with Wi-Fi and Onstar. kudo's to kaylee. She is a fine asset to your chevy team at the chevy exchange. I also had a good experience with Lance (customer service). Lance was very helpful in finding the right protection package for my new equinox. The entire team of professionals I worked with were fantastic. Thanks to all the chevy team.
I am usually not very trusting with car dealers but had a goodcfeeling from first contact. Appointment was easy to set and no wait time upon arrival through sales and finance.
This was a very smooth transaction. Michelle did fabulous, with excellent communication, answering all my questions and great customer service. Danny was great! He displayed great customer service and knowledge. Highly Recommend the Chevy Exchange.
Michelle from the internet team was very helpful and got back to us quickly. Danny was a pleasure to work with and stayed late to close the deal. The exchange met the pre discussed price with no surprises.
Very easy to work with especially with purchasing out of town. Everyone was quick with responses, numbers were exactly as quoted, vehicle was delivered very clean with full tank of gas. All paperwork and keys were placed exactly where they said they would be. I couldn't ask for a better experience and will check here first when looking for another company vehicle! Michelle and Baha were amazing!!
Danny’s customer service and guests accommodations on spot, was recommended to hi by somebody else and everything else met well. Driving my new equinox now
The whole experience was so positive, service area looks amazing!!
Everybody at the dealership was super cool,customer service is at a all time high Process was really simple I love my new scat pack If you’re thinking Chevy these are the guys to see
I went to purchase a new truck and they had great service towards customers and great attitude all around!
Just purchased a Certified Bolt here and traded in a Nissan Leaf. Price on the Bolt, trade allowance & finance rate were all OUSTANDING. General manager Rafat came over during the negotiations and floored me with his ability to not only meet but exceeded my request(s). Salesman Francisco Zabala was very attentive, answered all of my questions and if he did not have any of the answers made sure he got them for me. When we cam down to complete the deal, the finance manager Cass was extremely congenial and did not waste any time processing the paperwork, we have purchased dozens of cars over the years and he was absolutely the quickest and lowest pressure we ever dealt with. Condition of the car we purchased was near flawless and was detailed beautifully. Save yourselves a lot of time and headaches and give these people a shot at earning your business, you will be glad you did! Anyone that leave a negative review or had a less than stellar experience either misunderstood the situation or more likely did not due their diligence. They say buying a home is all about location, that is also true of selecting a business to deal with! Chevy Exchange is easily the NICEST Chevy dealer I have ever dealt with, they're in Lake Bluff next to Lake Forest & Highland Park which is like the "Beverly Hills" of the North Shore, people in this area are more educated, demanding, affluent and have higher expectations and this one of the MANY reasons the Chevy Exchange rocks.
It was such a pleasure to walk into the Chevy Exchange on a Friday afternoon and have Kaylee greet us ! She is a very good listener and began to show us the Chevy Trax. We were very pleased with our trade in value and the kindness of all the staff. We drove home in our new car on Saturday!
Jacquelyn and her manager are phenomenal salespeople. While we were't able to make a deal, they were an absolute pleasure to work with! They tried to accommodate my needs to the best of their ability, and I never once felt pressured while working with them. If you are in the market for a car, stop reading this review and go work with Jacquelyn!!
Danny Trujillo was great! He walked us through each step of the process, answered all of our questions and never pressured us. It’s a great car and I would definitely buy for the Exchange again.
The staff and the service I recieved was simply superb. I viewed the Chevy Trax online on the website. Once at Chevy Exchange test drove the Chevy Trax and I was sold.
Good buying process. Kaylee was helpful and easy to work with. I was able to get a good price for my trade and a decent deal for my purchase.
Everyone there was so nice and helpful and made me feel comfortable. Thank you kaylee for all your Help. She is extremely nice and helpful and I’m happy with my new truck and I will sending my husband to u kaylee whenever he ready to get a new car.
I never write reviews; however, my experience with Zuleyca at Chevy Exchange was nothing short of phenomenal. Zuleyca is an admirable individual whose character is both charismatic and confident. Zuleyca is extremely knowledgeable of the Chevy brand, is extremely well-rounded in effective communication, and ensured that I left with a deal that I was happy about. I strongly encourage anyone who comes to the Chevy Exchange to ask for Zuleyca if she's available.
10/10 highly recommend this dealership and their team. We worked with Moody and he made the trade in/ buy process go smoothly. Friendly and clean environment. Will definitely recommend my friends and family.
I had never been to the Chevy Exchange, but they had a car I wanted so I went. I got a car I wanted at a very good price.
I would 10/10 recommend! Helpful, reasonable, knowledgeable and accommodating! Amazing team to work with. Moody & the team at the Exchange do a wonderful job when it comes to providing a level of comfort and satisfaction when purchasing a vehicle.
I would highly recommend buying a car from Kaylee at the Chevy Exchange! My experience buying a car from her was very positive and as stress free as possible. The entire car buying process from start to finish was simple and no one there was pushy in anyway. 10 out of 10 would buy from her again!
Welcome to The Chevrolet Exchange
Welcome to The Chevrolet Exchange in Lake Bluff - Serving Libertyville Chevrolet Customers
The Chevrolet Exchange, previously known as Shepard Chevrolet, welcomes you! We are known for our prestigious customer service because no matter what, we always put our customers first. If you're looking for a new or used vehicle, browse our inventory online and visit our Lake Bluff dealership to take the vehicles, of your choice, out on a test drive. Whether you're looking to Buy or Lease your next vehicle, our Financing department will help you weigh your options and get the paperwork done once you've made your choice.
If you're looking for expert Chevrolet service in Lake Bluff or near Libertyville, then make the drive down to our dealership where our certified service center offers expert service at a great value. Shop our Service Specials to get an even bigger saving on your next service and easily schedule your next service appointment online.
Now offering a FREE gas card, just call and schedule a test drive! Stop by today!
Lake Bluff Chevrolet Service and Parts Center
The Chevrolet Exchange's service department is unlike any other. Not only do we take care of any Chevrolet maintenance and repair needs, but we also repair other makes and models. We know that there are other quick lube shops that will work on your vehicle for you but when you want expert service at the best price, then don't compromise. Make your way to The Chevrolet Exchange in Lake Bluff to get the best value for your time and money. Check out our Service Coupons and see how we're helping you save!
For regular maintenance needs including oil changes, tire rotations, and fluids to major repairs including brake replacement and transmission repairs, trust The Chevrolet Exchange's technicians to handle them all. Scheduling an appointment with us is easy; simply fill out our online form or call us at 847-457-1763.. You can also order Tires and Parts right here from our website! Order them today and visit The Chevrolet Exchange to have them fitted. We serve all Gurnee and Libertyville Chevrolet customers, so please drop by and experience The Chevrolet Exchange difference!
New and Used Vehicles for Gurnee and Highland Park Chevrolet Shoppers
If you're looking for a great deal on a new Chevrolet or used car, truck, or SUV near Gurnee, then The Chevrolet Exchange is your best bet. Located in Lake Bluff, we're just a short drive from Gurnee, and as you will see, our incredible deals and offers are totally worth the drive! We have a wide range of new and used vehicles so browse our vehicles online and visit our Lake Bluff dealership for a test drive.
We suggest taking the new Chevrolet Cruze, Camaro, Corvette, Sonic, or the popular Malibu for a spin. Are you someone who is looking for a little more power in a vehicle? If that's the case, then you need to test-drive America's favorite trucks: the Chevy Silverado 1500, Silverado 2500HD, and Silverado 3500HD. Looking for a family vehicle? We've got you covered! We have an amazing lineup of versatile, family-friendly SUVs and crossovers including the Chevy Equinox, Suburban, Tahoe, and Traverse. Do keep in mind that we are receiving and selling our inventory on a day-to-day basis so if you can't find what you're looking for on our website, please call us at 847-810-1975. and our specialists will be happy to help you. We are The Chevrolet Exchange near Gurnee and Highland Park and we want to be your go-to dealership for new and used cars, trucks, SUVs and vans.