This is my second car purchased at Exchange. in this case I knew what I wanted and had to do a lot of follow up by e-mail prior to actually coming in since I was restricted by my work schedule, Thank you Jasmine. I got all the answers I needed to start the planning process and when I came in Mike walked me through all my questions, he understood what I was looking for, what was important to me as far as features resulting in my decision. the financial team was diligent in following through to get my financing that best supported my budget. everyone involved was super nice and patient with me and provided me with excellent customer service. I left very confident in my purchase and experience.
We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of the Chevy Exchange team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Thanks!
The service department is fantastic- especially service manager Dan Hilliard. He has given me good advice on my current Chevy and the last one. The free loaner has made repair and routine servicing minimally inconvenient. I have no experience with the sales department. I hope when I am ready for a new care they will be as good as the service department.
I returned a 90 dollar item for a car i dont have anymore. I did not want cash so they gave me credit. i used it for my oil change 50 worth the first time. Went back this time i had to pay.out of my own pocket instead of using my 40 remaing credit cuz supposely they have no paper work or had no idea what i was talking about. How rude.
Brought in my Chevy volt, had a problem with my battery and George and Rick was awesome! Both did an excellent job on providing great service, which I appreciate. I have a chevy dealer across street from my house but instead I choose to come to your dealer.
Kevin, we sincerely appreciate your feedback. Each employee is a valued member of the Chevy Exchange team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again!
Mike Rowe and the Chevrolet Exchange Team worked harder than any other dealership I’ve visited to ensure that I got the car I wanted along with a reasonable price ! I am more than satisfied with my choice in shopping with you all.
Its was pretty decent overall , they worked with our needs. So yes I would recommend this dealership to other clients looking to buy a new car. Just wish that they have more selections. But I'm happy with the service
Marrice, thank you for sharing this great feedback with us about your sales experience. Reviews like yours let us know that we're achieving our goal and we're glad to hear that you were pleased with your visit. Thanks again!